BASED UPON BESTSELLING CONTENT
From senior level workshops that produce actionable steps to lead distinctively — to high-energy extended programs for your entire team to learn how to sell and serve remarkably — the content delivered by Scott McKain is based upon his bestselling books and years of research.
MOST REQUESTED PROGRAM:
Create Distinction Through The Ultimate Customer Experience
In this half-day or full-day session, participants walk through the Four Cornerstones of Distinction, the six major disconnections between organizations and their customers, and the five precise steps taught by the Ultimate Customer Experience.
This program is highly interactive and “hands-on,” and encourages each person to discover the precise and specific actions required to raise the delivery of unique selling strategies and/or the customer experience to an extraordinary level.
And, please remember, there are both external and internal customers — meaning this content has great relevance to those on your team who do not directly engage with your “end customer”!