THE ULTIMATE CUSTOMER EXPERIENCE:
Delivering What Customers REALLY Want
What is the ultimate experience that a customer could have doing business with your organization? This program will teach your team what it takes to create undying loyalty and endless referrals.
- The five steps of an Ultimate Customer Experience
- Why the experience – and not service – generates loyalty; and what you need to do to create it
- The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
- The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively
“Your presentation was amazing and I really enjoyed your personal stories and sense of humor in helping us with great ideas on how to better provide customer service to our customers.”FORCE3
Every custom-designed program includes step-by-step strategies and actionable solutions that can be applied to an endless range of workplace challenges.
Scott McKain, CSP, CPAE, custom-designs dynamic presentations that inform and inspire. His unique platform style has earned him induction into the Professional Speakers Hall of Fame and his remarkable content earned him membership (along with Dale Carnegie, Zig Ziglar, and Og Mandino) as one of only 24 in the Sales and Marketing Hall of Fame.
The content found in all of Scott’s keynote programs can be expanded to half-day, highly interactive seminars and workshops – or combined in a customized manner specific to your organization’s unique needs to create highly engaging programs.