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Project Distinct Podcast with Scott McKain

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ICONIC INSIGHTS


3 Ways AI Is Changing Customer Expectations — And How to Stay Ahead

Artificial intelligence is reshaping what customers expect — not someday, but right now. And the organizations that misread this shift will find themselves on the wrong side of it faster than they anticipate. Here's what's happening and what to do about it: 1. Speed...

5 Ways to Turn a One-Time Buyer Into a Lifelong Customer

Getting a customer is hard. Keeping one should be your competitive advantage. Yet most businesses invest far more in acquisition than retention — and then wonder why growth feels like running on a treadmill. Here are five ways to convert a transaction into a long-term...

4 Steps to Creating Customer Experiences That Actually Build Loyalty

Most businesses think loyalty is the result of a great product. It isn't. Loyalty is the result of a great experience — repeated consistently, across every touchpoint, over time. Here are four steps to get there: 1. Define the Ultimate Customer Experience® before you...
The effect that Ebert had on me…

The effect that Ebert had on me…

In my book, “Create Distinction,” I write about a phenomenon I called “The Ebert Effect.” It’s based upon a powerful lesson I learned from the famed movie critic, Roger Ebert, who passed away at age 70 after an extraordinarily valiant battle with cancer. As I relate...

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Is that REALLY What Makes You Different?

Is that REALLY What Makes You Different?

I recently received mail that included a business card. Interested in the organization — as it is a business very similar to the one my late wife, Sheri, worked in for many years — I visited the website address listed. I noted something that really struck me… It was...

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Why Your Business Should be More Like the Oak Ridge Boys

Why Your Business Should be More Like the Oak Ridge Boys

When I was about 16 years old, the manager of the small-town radio station I worked for told me that we were going to be emceeing the concert of a gospel quartet. As you can imagine, to a teen unfamiliar with the group we were going to hear, it didn’t sound too...

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Your competition may not be who you think

Your competition may not be who you think

Take just a moment…right now…and write down the names of your two biggest competitors. My guess is that if I could look at your list, I would see that you’ve listed other players in your specific industry. You have just proven that we stereotypically define our...

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You cannot FORCE someone to care…just because YOU do!

You cannot FORCE someone to care…just because YOU do!

This is NOT intended to be a political post. However, there could be a political…or business…or personal impact for you because of what is discussed here. How many political protests — peaceful or otherwise — are we observing right now? How many emphatic and forceful...

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