DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
From sports and movies…to your customer and employee experience
This weekend is one of two during the NFL season that is always a combination of difficult and enjoyable for me. My Indianapolis Colts are playing the Tennessee Titans. While I am fortunate to have many friends and acquaintances spread into every NFL city, there’s an...
It can happen to us… here is what we can control
It would be impossible not to be impacted by recent scenes of the destruction caused by the hurricane that battered the Bahamas and by the tragedies of mass shootings at several locations here in the United States. Yet, it’s also possible to become a bit – for lack of...
Do the work
We are coming from the right place: we want to improve our lives and careers. We want to be more successful and attain our potential. However, with that sincere and honorable aspiration, we often are blinded to a weakness in our efforts. Some of us are so committed to...
Trust versus envy
A client and I were recently in a spirited discussion about a particular speaker/author/seminar leader. He’s someone the client admired – and let’s say that I do not share his viewpoint. “You’re just jealous of his success,” my client and friend said. “He owns his own...
Storytelling
As I’m writing this on my flight to Sydney for a series of meetings there and in Tasmania, this is also preparation time for a new program I’m launching at a large event for financial service professionals next month. After talking with them about some of my past...
Your day shouldn’t determine your customer’s experience!
Ups and downs. Ebbs and flows. Good days and bad days. We have them all because we are all human. The problem is, our best days might be our customer’s worst – and vice versa. That’s why consistency in the delivery of the experience has to be of primary importance for...