DISTINCTION NATION
Event Attendees: Sign-up or log-in for FREE membership to access free ebook, 14-day audio program, and more.
PROJECT DISTINCT
ICONIC INSIGHTS
Navigating the Holiday Season Through the Ultimate Customer Experience®
As we approach the end of the year, many organizations face unique challenges and opportunities in delivering an Ultimate Customer Experience®. The holiday season, with its last-minute shoppers and potential for disgruntled customers returning gifts, is a critical...
The Perils of Complacency: First Lessons from My Rotator Cuff Surgery
Last week, I underwent rotator cuff surgery on my dominant right side, sending me on a challenging journey that has unexpectedly enriched my perspective on life and business. The next 4 to 6 weeks will find my arm and hand – the ones I rely on most – immobilized. And...
Innovation Versus Tradition: Striking the Right Balance for the Ultimate Customer Experience
In the ever-evolving landscape of business, the delicate dance between honoring tradition and embracing innovation is a critical one. Are you so bound in the past that you fail to focus on the future? Or are you so forward-looking, you ignore the values and traditions...
Breaking the Curse of Competence: Recapturing Attention in a Complacent Market
Today, I’m keynoting a major conference in the financial services industry being held near San Diego. Over 1500 professionals have gathered to discuss the present and future in the world of payments. Think about it for a second: you tap, insert, or swipe your card to...
The Power of Distinction: The Key to Unlock the Gates of Success
In today's hyper-competitive landscape, it's an unavoidable reality that everything you desire—be it for your organization, your career, or your personal life—is within the control of someone else. Whether it's landing a coveted job, sealing a business deal, or...
The Power of Distinction: 8 Steps to Staying Positive in a World Filled with Negativity
In a world that currently feels saturated with negativity, it's challenging, even for seasoned professionals, to maintain a positive outlook. It has long been one of my missions to prove that distinction in approach and perspective can be our most powerful tool in...