DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
The Way It Used to Be…
At a recent conference, an executive told me that she used to be a general manager of a Walmart store. She related that the training she received was from former members of the inner circle of founder Sam Walton. She then had a dreamy look and said, “Those were great...
Are You Over-selling?
It can be tempting to oversell our products and services in today's competitive world. But this approach can backfire, making customers and prospects want to avoid you altogether. This aspect has always struck me as slightly ironic, as no person wants to be around a...
We Need More Kindness and Respect
At a time when our world seems increasingly divided and fraught with conflict, it is more important than ever to be kind and compassionate toward one another. Whether interacting with customers or colleagues, friends or family members -- or even total strangers -- we...
What’s Your Mission? Your Purpose Can Inspire Your Team
Purpose can be a powerful motivator for individuals and teams. When people feel that their work is meaningful and they are contributing to something larger than themselves, they are more likely to be engaged and enthusiastic about their work. Purpose can also help to...
The Importance of Belief in Creating Distinction
Easter is obviously when Christians celebrate a miracle that is central to our faith. Although my work here is never intended to be about any particular set of spiritual beliefs, it struck me when thinking about his holiday that having faith -- believing in something...
Managing Through Your Mistakes
Mistakes are a natural part of life. We all make them -- and goodness only knows, I have personally made more than my share! One of the challenges in today's world is the plethora of online "gurus" and so-called experts seeking to show you how to be successful,...