Beyond Distinction: Insights That Drive Impact
7 Steps to Attract Customers Distinctively
As a business owner, you know that delivering a compelling customer experience is key to success. If you are not attracting...
Happy customers are dependent upon happy employees
Employee happiness is a critical factor when it comes to excellent customer service. Employees who are happy with their...
How do you stand out in a highly competitive business environment?
Your competitors are always on your heels, trying to beat you by offering similar products or services -- frequently, even...
Creating Distinction through Defining Purpose
At the risk of sounding somewhat like my Dad, who had to trudge to school, in the snow, barefoot, uphill in both...
How to have a difficult conversation with a team member or customer
It’s one of the most challenging aspects of leadership: How do you effectively have a difficult conversation with a team...
Why People Quit Their Jobs: The Importance of the Employee Experience
For the first time in my career, the number one problem in business that I consistently hear from organizations is the...