Beyond Distinction: Insights That Drive Impact
What Happens When Your Team No Longer Wants to Serve Your Customers?
In a recent conversation with a friend who is a leader in the luxury hotel market, I learned of an aspect his organization...
The “Great Resignation” is Blocking Your Distinction
Here’s a statistic that’s a bit difficult for me to wrap my head around: in July, 4,000,000 people quit their...
Saving Your Customers: 5 Strategies to Keep Them Coming Back for More!
Do you want to keep your customers? That sounds like a silly question -- of course you do! Retaining a customer is better...
3 Major Mistakes that Prevent Entrepreneurial Success
No matter the size of the business, every entrepreneur seeks to build a foundation that will allow growth to happen. All...
Five Steps to Being a Better Customer
What do you want from your customer service experience? Do you want to be given the best of the best, or are you content...
What Makes a Bad Boss?
No one wakes up in the morning and says, "Today, I will be a horrible boss!" Everyone, however, has a story that relates to...