Beyond Distinction: Insights That Drive Impact
Leadership in the Age of Digital Transformation: 5 Steps to Lead with Distinction Today
In today’s rapidly evolving business landscape, digital transformation is no longer a buzzword—it’s a reality. As...
Our Real Challenge: Failure to Identify Our Primary Problem
In today’s professional environment, the ability to solve problems quickly and efficiently is a prized skill. Yet, despite...
The Ultimate Solution: How Creating Distinction Attracts More and Better Customers
An old-timer in my community made an interesting observation. “Scott,” he said as we reminisced, “it used to be that there...
The Importance of Creating Distinction for Individual Professionals
If you’ve followed my work for any period, you know that my research and focus is on creating distinction. It’s usually...
Creating an Ultimate Customer Experience®: Six Key Elements
You know that in today's business landscape is more competitive than ever. This means that providing an exceptional level...
Our Horrible Hampton Inn Stay Wasn’t the Employee’s Fault
Tammy and I were each driving our cars cross-country this week from Las Vegas to Fort Wayne, Indiana. I was in my car, and...