Beyond Distinction: Insights That Drive Impact
Trust versus envy
A client and I were recently in a spirited discussion about a particular speaker/author/seminar leader. He’s someone the...
Storytelling
As I’m writing this on my flight to Sydney for a series of meetings there and in Tasmania, this is also preparation time...
Your day shouldn’t determine your customer’s experience!
Ups and downs. Ebbs and flows. Good days and bad days. We have them all because we are all human. The problem is, our best...
Leadership and the Customer Experience
The past two weeks for me have been spent Down Under working for my wonderful client, Volkswagen Group Australia. As I’ve...
Over dollars for dimes
In a program I was conducting yesterday here in Sydney, Australia, I heard about a customer who had purchased a $90,000...
Should Everyone Get a Trophy?
As I stood before the audience that represented a group many have considered entitled and spoiled, it was impossible not to...