Beyond Distinction: Insights That Drive Impact
Do you REALLY care about your customers?
If I would do a survey of the readers of this blog to ask the question, “Do you care about your customers?” -- my wager...
Build trust. Go BIG.
An executive with Carreker Corporation, Robert Hall, wrote something in 2002 that has stuck we me all these years: “Every...
Are you a “sales bad-ass”?
OK, I’ll come right out with it: I despise many of the approaches that are prevalent today about how sales professionals...
On “Decoration Day” / Memorial Day in the United States
My Grandmother never called the holiday we’re currently celebrating in the United States, “Memorial Day.” For her, it was...
Does spoiling the ending hurt “Game of Thrones” — or YOUR story?
I know I’m part of what evidently must be a tiny fraction of the United States population. I have never watched a single...
And the first shall be… first again!
Recently, I spoke at an event an organization was sponsoring for its top franchisees. Each person in attendance ran a...