Beyond Distinction: Insights That Drive Impact
Backing off is sometimes a good strategy
Is anyone else tired of the constant push-push-push that we're seeing today out of everything from products to...
There must be a REASON for customer loyalty…
Recent news stories are touting a "retail apocalypse" in progress now. Some are suggesting that brick and mortar stores are...
ICONIC — it’s not just for organizations!
One of the real takeaways from spending the week with Volkswagen Group Australia -- from sales and service managers to...
Innovation may not be what you think…
One of the hottest buzzwords now in business is "innovation." We're constantly hearing how it's the key to not just...
The “High Concept” Concept
You’ve finally realized that your business is a “show business”…explored how your customers have changed…and accepted the...
Enhancing the Customer Experience
How can we reward our customers for doing business with us — which will increase the likelihood that they will come back...