Beyond Distinction: Insights That Drive Impact
The Chief Inspiration Officer: How Leaders Inspire Excellence
In the ever-evolving landscape of today’s business world, titles and roles frequently change to reflect the dynamism of the...
Creating Distinction in a Crowded Marketplace: A Lesson from High Point University
In the current hypercompetitive business landscape, achieving distinction—standing out from the crowd—is no longer an...
You Need Outside Expertise:
What I Discovered – and How it Impacts You – at the National Speakers Association Convention I'm returning home from...
ANY business can get on the wrong side of the public when basic empathy and concern for the customer is ignored
Several years ago, a Canadian musician’s $3500 Taylor guitar was severely damaged by baggage handlers from United Airlines....
Why the Customer Experience is Often Awful
Introduction Look, I realize that I’m prejudiced. However, I genuinely believe that in today’s world, the customer...
Unlock Explosive Growth: Transform Your Business with the Ultimate Customer Experience®
In today's competitive business landscape, you must constantly innovate and adapt to stay ahead of the curve. One of the...