Beyond Distinction: Insights That Drive Impact
Emotional Design and the Ultimate Customer Experience ®
In my first business book, “ALL Business is Show Business,” I wrote about the importance of emotion in creating and...
The Cons and Pros of 5 Ideas for an Ultimate Customer Experience®
If your goal is to provide an Ultimate Customer Experience®, here are five ideas that could help you achieve your target....
The Importance of Employee Accountability in the Ultimate Customer Experience®
“What you tolerate, you endorse.” — Larry Winget When it comes to serving customers, employee accountability is crucial. As...
Six Areas Where You Can Create the Ultimate Customer Experience®
The Ultimate Customer Experience® is the cornerstone of any distinctive business. In today's highly competitive market,...
The Key to Speaking and Communication Success
It’s hard to describe how nervous I was to meet with my new speech coach. My career was ascending rapidly, but Ron Arden...
The Customer is Your Most Valuable Asset
In today's world, your customers are perhaps your company's most valuable asset. Customers can make or break your business,...