Beyond Distinction: Insights That Drive Impact
What is the elusive “next level”?
We often hear a business leader or entrepreneur talking about taking something up to the "next level." Professionals...
The Disease of WADITW
"We've always done it that way." This phrase ("WADITW") is a primary enemy of change and innovation. It's why many...
Why more businesses are focusing on an “Ultimate Customer Experience®”
In today's market, customers have more choices than ever before, and they're not afraid to switch brands if they're not...
The Way It Used to Be…
At a recent conference, an executive told me that she used to be a general manager of a Walmart store. She related that the...
Are You Over-selling?
It can be tempting to oversell our products and services in today's competitive world. But this approach can backfire,...
We Need More Kindness and Respect
At a time when our world seems increasingly divided and fraught with conflict, it is more important than ever to be kind...