Beyond Distinction: Insights That Drive Impact
Your Greatest Hits May Not Be Your Greatest Future
Recording artists often release a "greatest hits" compilation. And let's face it, when you go see your favorite singer or...
“Jerry’s Berries” – the Two Steps a Hotel Employee Took to Deliver an Ultimate Customer Experience®
At a recent event held at a Four Seasons hotel, an audience member for my keynote presentation came up following my...
The Critical Key to Business Success Most Frequently Overlooked
When people think of success -- whether business success or personal success -- most usually think first of the logical...
Here’s a Tip: Never Minimize Your Distinction
Want a tip? Go pick up your pizza at Domino's! They will give you a $3 tip if you go get your pizza rather than have them...
Is it that, “They don’t want to work!” – or – they don’t want to work for YOU?
Here's a problematic question for entrepreneurs and managers: is it that people don't want to work nowadays? Or is it that...
How to Be More Innovative: 10 Steps That Will Help You Think Differently
Whoever said, "Imitation is the sincerest form of flattery," got it all wrong. As I have often said (and been quoted for...