Insights
Ideas & Strategies to Stand Out and Earn More
Creating Distinction through Defining Purpose
At the risk of sounding somewhat like my Dad, who had to trudge to school, in the snow, barefoot, uphill in both directions: Today's generation of employees want (some would say "require") something different from the world of work that I never expected. They want to...
How to have a difficult conversation with a team member or customer
It’s one of the most challenging aspects of leadership: How do you effectively have a difficult conversation with a team member or customer? The answer: With sensitivity and respect. Difficult conversations should never be taken lightly, especially in the current...
Why People Quit Their Jobs: The Importance of the Employee Experience
For the first time in my career, the number one problem in business that I consistently hear from organizations is the same, regardless of the industry or size of the company: it's more difficult than ever to find and retain talented employees. They seem to be...
What Happens When Your Team No Longer Wants to Serve Your Customers?
In a recent conversation with a friend who is a leader in the luxury hotel market, I learned of an aspect his organization is experiencing that stunned me. "We are having significant turnover because our younger employees have decided they do not want to serve people...
The “Great Resignation” is Blocking Your Distinction
Here’s a statistic that’s a bit difficult for me to wrap my head around: in July, 4,000,000 people quit their jobs! By the end of July, there were almost 11,000,000 jobs open — an all-time record, according to Harvard Business Review. As I talk with...
Saving Your Customers: 5 Strategies to Keep Them Coming Back for More!
Do you want to keep your customers? That sounds like a silly question -- of course you do! Retaining a customer is better than acquiring a new one. It costs less, you already invested in an existing relationship with them, and they are more likely to refer you to...
