The spirit of holidays on every day for your customers and colleagues
When you stop to think about it, the qualities embodied by the spirit of the holidays -- a giving attitude, an appreciation expressed to others, and gratitude for your blessings -- define how we should treat our customers and team members EVERY day throughout the...
De-stress and Unplug: 5 Steps to Survive Holiday Burnout
While the holiday season is the busiest time of year for some, it is the time of our least productivity for others. Whichever describes you and your business, it's important to note that we all have stress, and we all face burnout -- especially in this volatile,...
Why do you pay your employees?
Few management blunders have attracted as much attention as the one committed by the CEO of mortgage lender Better.com. If you missed it, Vishal Garg fired more than 900 of his team members on a Zoom call by simply saying, "If you're on this call, you are part of the...
7 Steps to Attract Customers Distinctively
As a business owner, you know that delivering a compelling customer experience is key to success. If you are not attracting new customers and keeping the ones you already have, your sales are likely declining. How can you attract customers? Obviously, you must offer a...
Changing Yourself and Your Business as the World Moves Rapidly
From this week’s business headlines: Crypto-currency might now be allowed as an asset, not as a currency...1 in 3 workers don't want to return to their offices in a post-Covid economy...inflation is rising, yet more people are quitting their jobs than ever...and every...
Happy customers are dependent upon happy employees
Employee happiness is a critical factor when it comes to excellent customer service. Employees who are happy with their work -- and how their employers treat them -- are more likely to care about their customers. This factor is because when employees are treated with...