Why Your Business Should be More Like the Oak Ridge Boys
When I was about 16 years old, the manager of the small-town radio station I worked for told me that we were going to be emceeing the concert of a gospel quartet. As you can imagine, to a teen unfamiliar with the group we were going to hear, it didn’t sound too...
Your competition may not be who you think
Take just a moment…right now…and write down the names of your two biggest competitors. My guess is that if I could look at your list, I would see that you’ve listed other players in your specific industry. You have just proven that we stereotypically define our...
You cannot FORCE someone to care…just because YOU do!
This is NOT intended to be a political post. However, there could be a political…or business…or personal impact for you because of what is discussed here. How many political protests — peaceful or otherwise — are we observing right now? How many emphatic and forceful...
The Power of Positivity
If you’re like me, you often find yourself asking, "Where does the time go?” It was all the way back in 1994 that my awesome friend, Antonia Barnes Boyle, and I co-wrote my first book: Just Say --- YES! A Step Up to Success. Now a quarter of a century later (gulp!)...
Companies that Create Distinction by Delivering the Ultimate Customer Experience®
outpacing the competition in offering the Ultimate Customer Experience® is not limited to major hotel chains – or even big business. Plenty of smaller and supposedly “less glamorous” companies employ customer experience techniques that set them apart from the pack.
Being Reasonable During Challenging Times
Difficult times can bring out the worst in people. Today, we're going to talk about the importance of simply being reasonable. Reasonable is such a bland word, yet such an important word during these times. Reasonable doesn't mean I have to agree with everything that...