Solve the problem rather than treat the symptom
Watching the news this past week, I couldn’t help but notice how several members of the House of Representatives were grilling Facebook founder Mark Zuckerberg on his apparent lack of effort in policing the political ads for truth and veracity. You’ll find many people...
Fresh take on an existing approach
It surprises no one when I tell them that the Eagles are my all-time favorite band. But, some are surprised when I list a little-known track from the “One of These Nights” album as one of my favorite songs of theirs. “After the Thrill is Gone” sings about a...
Because time flies, the time is NOW!
This past week, I had the wonderful privilege of returning to my home county in Indiana to speak for our local Economic Development Commission’s annual banquet. This was the 35th anniversary of the founding of the effort to attract new business to our area of southern...
Do the (Home) Work
Have you ever read something on social media or elsewhere online that sounded really persuasive…then, perhaps you “liked” it or even added a supportive comment…without really knowing for certain whether the post was accurate? Sadly, many of us – including me – have...
From sports and movies…to your customer and employee experience
This weekend is one of two during the NFL season that is always a combination of difficult and enjoyable for me. My Indianapolis Colts are playing the Tennessee Titans. While I am fortunate to have many friends and acquaintances spread into every NFL city, there’s an...
It can happen to us… here is what we can control
It would be impossible not to be impacted by recent scenes of the destruction caused by the hurricane that battered the Bahamas and by the tragedies of mass shootings at several locations here in the United States. Yet, it’s also possible to become a bit – for lack of...