And the first shall be… first again!
Recently, I spoke at an event an organization was sponsoring for its top franchisees. Each person in attendance ran a business that generated at least hundreds of thousands – and for most, multiple millions – of dollars in revenue. As a bonus for the best franchisees,...
The Kentucky Derby and Mistakes…
As you’ve probably heard, Saturday’s running of the Kentucky Derby ended in controversy. And, it’s a great reminder for all of us – professionally and personally. Maximum Security – one of the favorites to win the race – crossed the finish line first, leading by 1 ½...
Glad, Mad and Excited
This past month, I have had the privilege of addressing some pretty diverse groups. From the leading social media marketers on the planet…to those top-level customer experience professionals in Australia. The end result is that I am glad, mad, and excited....
What Behavior are You Rewarding?
In almost every book I’ve ever written — and there have been quite a few at this point — I quote the best business advice I have ever heard. It’s from my friend, Dr. Michael LeBoeuf, from his work that was originally titled, “The Greatest Management Principle in...
Reflections on Hong Kong
After six days and five nights in Hong Kong, I am now prepared to offer a thorough evaluation of a city that has existed for thousands of years. OK, I know that I’m not qualified to make any more than a “first impressions” commentary. However, there are three...
What’s Your Equator
As I write this, I’m on an airplane flying from Sydney to Hong Kong. And, as I follow our journey, I see from the map from the screen in front of my seat that we are about to cross the Equator. When I was a kid in Crothersville, Indiana in our grade school geography...