On “Decoration Day” / Memorial Day in the United States
My Grandmother never called the holiday we’re currently celebrating in the United States, “Memorial Day.” For her, it was always, “Decoration Day.” “Nanny,” as we all called her, arrived in the winter of 1911. To put that in a bit of perspective, the young men of 17...
Does spoiling the ending hurt “Game of Thrones” — or YOUR story?
I know I’m part of what evidently must be a tiny fraction of the United States population. I have never watched a single moment of “Game of Thrones.” That’s hard for me to admit. I love watching all of the “hot” televisions shows – and, as a former movie critic, I...
And the first shall be… first again!
Recently, I spoke at an event an organization was sponsoring for its top franchisees. Each person in attendance ran a business that generated at least hundreds of thousands – and for most, multiple millions – of dollars in revenue. As a bonus for the best franchisees,...
The Kentucky Derby and Mistakes…
As you’ve probably heard, Saturday’s running of the Kentucky Derby ended in controversy. And, it’s a great reminder for all of us – professionally and personally. Maximum Security – one of the favorites to win the race – crossed the finish line first, leading by 1 ½...
Glad, Mad and Excited
This past month, I have had the privilege of addressing some pretty diverse groups. From the leading social media marketers on the planet…to those top-level customer experience professionals in Australia. The end result is that I am glad, mad, and excited....
What Behavior are You Rewarding?
In almost every book I’ve ever written — and there have been quite a few at this point — I quote the best business advice I have ever heard. It’s from my friend, Dr. Michael LeBoeuf, from his work that was originally titled, “The Greatest Management Principle in...