DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
5 Steps to Dealing with Today’s Angry Customer
Flight attendants attacked by passengers. Retail clerks shouted down by customers. Almost every day, we watch videos posted of outrageous behavior by customers toward those employees seeking to serve them. It used to be those angry customers who would seldom -- if...
Making 2022 Your Best Year Ever – and Why Resolutions Won’t Work
This is the time of year when you'll see a plethora of posts about how to launch your New Year positively. You'll also see countless conversations on television news about your resolutions for the coming year. Well... here's one more -- however, I'm going to suggest...
The spirit of holidays on every day for your customers and colleagues
When you stop to think about it, the qualities embodied by the spirit of the holidays -- a giving attitude, an appreciation expressed to others, and gratitude for your blessings -- define how we should treat our customers and team members EVERY day throughout the...
De-stress and Unplug: 5 Steps to Survive Holiday Burnout
While the holiday season is the busiest time of year for some, it is the time of our least productivity for others. Whichever describes you and your business, it's important to note that we all have stress, and we all face burnout -- especially in this volatile,...
Why do you pay your employees?
Few management blunders have attracted as much attention as the one committed by the CEO of mortgage lender Better.com. If you missed it, Vishal Garg fired more than 900 of his team members on a Zoom call by simply saying, "If you're on this call, you are part of the...
7 Steps to Attract Customers Distinctively
As a business owner, you know that delivering a compelling customer experience is key to success. If you are not attracting new customers and keeping the ones you already have, your sales are likely declining. How can you attract customers? Obviously, you must offer a...