DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
Happy customers are dependent upon happy employees
Employee happiness is a critical factor when it comes to excellent customer service. Employees who are happy with their work -- and how their employers treat them -- are more likely to care about their customers. This factor is because when employees are treated with...
How do you stand out in a highly competitive business environment?
Your competitors are always on your heels, trying to beat you by offering similar products or services -- frequently, even at a lower price. Those in business know that competition is fierce. Competition drives prices down, making it more difficult for you to earn...
Creating Distinction through Defining Purpose
At the risk of sounding somewhat like my Dad, who had to trudge to school, in the snow, barefoot, uphill in both directions: Today's generation of employees want (some would say "require") something different from the world of work that I never expected. They want to...
How to have a difficult conversation with a team member or customer
It’s one of the most challenging aspects of leadership: How do you effectively have a difficult conversation with a team member or customer? The answer: With sensitivity and respect. Difficult conversations should never be taken lightly, especially in the current...
Why People Quit Their Jobs: The Importance of the Employee Experience
For the first time in my career, the number one problem in business that I consistently hear from organizations is the same, regardless of the industry or size of the company: it's more difficult than ever to find and retain talented employees. They seem to be...
What Happens When Your Team No Longer Wants to Serve Your Customers?
In a recent conversation with a friend who is a leader in the luxury hotel market, I learned of an aspect his organization is experiencing that stunned me. "We are having significant turnover because our younger employees have decided they do not want to serve people...