DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
Dealing with Customer Frustration
It was another day of sitting on hold for Jane. She had been waiting for an hour, listening to one boring song after the other. Finally, she hung up and tried again. Once more, there was a long wait before it could become her turn to speak with a customer service...
Innovative Strategies for a Competitive Edge
In today's world, it isn't enough to simply be different. If you're not innovative in a manner that has importance for your customers, you won't stand out from the crowd. Innovative strategies will help you gain advantages over your competition by leveraging...
Five ways to increase your value at work
Even as we move into a post-pandemic world, does your work seem like an endless cycle of meetings, updates and reports? You're not alone. In a world where knowledge workers are expected to be on-call 24/7, it's more important than ever to create personal and...
Don’t confuse skills with tools.
Many years ago, my friend George Walther became well-known through a program he delivered for organizations and sales professionals entitled, “Phone Power.” The content was the basis for a famous audio program that sold countless albums, as well as a bestselling book...
It’s a Different Marketplace
The former CEO of Best Buy, Hubert Joly, made a recent comment that everyone in business should heed: “Status quo is not an option.” As reported by Fortune, Joly said the pandemic presented all businesses with, “a health crisis, an economic crisis, a societal crisis,...
How your good intentions make your customers less loyal
There probably is not one single entrepreneur or leader of a large enterprise who would suggest they would want their customers to become less loyal to the business. Yet, even with good intentions, that’s exactly what they are creating. You may...