DISTINCTION NATION
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PROJECT DISTINCT
ICONIC INSIGHTS
Should Everyone Get a Trophy?
As I stood before the audience that represented a group many have considered entitled and spoiled, it was impossible not to be impressed with how seriously they were taking the message being offered to them. Here I was, before a couple hundred of the “everyone gets a...
Do you REALLY care about your customers?
If I would do a survey of the readers of this blog to ask the question, “Do you care about your customers?” -- my wager would be about 100% would enthusiastically answer in the affirmative. Perhaps a significant reason for such an overwhelmingly positive answer is...
Build trust. Go BIG.
An executive with Carreker Corporation, Robert Hall, wrote something in 2002 that has stuck we me all these years: “Every time a major company creates distrust through its actions with customers, it erodes the level of trust that customers have with all of their...
Are you a “sales bad-ass”?
OK, I’ll come right out with it: I despise many of the approaches that are prevalent today about how sales professionals should think and act. It’s my belief that some of these approaches are not only wrong – they can end up being toxic to the careers and livelihoods...
On “Decoration Day” / Memorial Day in the United States
My Grandmother never called the holiday we’re currently celebrating in the United States, “Memorial Day.” For her, it was always, “Decoration Day.” “Nanny,” as we all called her, arrived in the winter of 1911. To put that in a bit of perspective, the young men of 17...
Does spoiling the ending hurt “Game of Thrones” — or YOUR story?
I know I’m part of what evidently must be a tiny fraction of the United States population. I have never watched a single moment of “Game of Thrones.” That’s hard for me to admit. I love watching all of the “hot” televisions shows – and, as a former movie critic, I...