THE ULTIMATE CUSTOMER EXPERIENCE®:
Delivering What Customers REALLY Want
Scott’s presentations are highly customized and include step-by-step strategies and actionable solutions that can be applied to an endless range of workplace challenges. To help as you form ideas before scheduling a planning call with Scott for your upcoming association convention, annual conference or kick-off meeting, here is an example of one of his most requested speeches.
THE ULTIMATE CUSTOMER EXPERIENCE®:
Delivering What Customers REALLY Want
There is a stunning difference between what customers want and what most organizations offer. And, as Scott McKain’s research proves, this widening gulf creates dissatisfaction, distrust, and –worst of all for any business — disloyalty.
What customers really want today is a superior client experience. Certainly, they want good service, a great product, and a competitive price. However, what creates client loyalty is a connection through personalization, differentiation, and emotion.
A critical question for you is: What is the ultimate experience that a customer could have as they do business with your organization? Scott McKain has vast experience and cutting-edge strategies on how to create distinction and deliver ultimate customer experiences®.
Your participants will discover what it takes to produce undying loyalty and endless referrals. By sharing specifics and stories from the iconic companies within Scott’s portfolio of case studies, you’ll discover how to deliver ultimate experiences to both internal and external customers.
If you’re planning your next meeting, conference or convention, you want your audience to be inspired and engaged. You want them to leave prepared to take action and deliver tangible value. This program will specifically show them how to engage distinctively to expand customer loyalty and enhance business growth.
Key Audience Takeaways:
- The five steps of an Ultimate Customer Experience
- Why the experience – and not service – generates loyalty; and what you need to do to create it
- The information you need to personalize the experience, in order to intensify the customer’s commitment to your organization
- The Six Disconnections Between Organizations and Customers — and how to bridge the gaps so you can engage distinctively
Duration:
30-120 minutes
May be expanded to half-day, highly interactive seminars and workshops – or combined in a customized manner specific to your organization’s unique needs to create highly engaging programs.
“Your presentation was amazing and I really enjoyed your personal stories and sense of humor in helping us with great ideas on how to better provide customer service to our customers.”
“The only speaker in the history of our company to have received a perfect score from EVERY attendee at our most important global partners event. We’ve booked the leading speakers in the world. Scott McKain received the highest ratings of all.”